Frequently asked questions
Everything you need to know about your La Rentrée Sereine orders — and if the answer is missing, our team replies within 24 working hours.
Order
Do I need an account to order?
No. You can check out as a guest with just your email. Creating an account (optional, offered after purchase) lets you track your orders and save your addresses.
Can I change or cancel my order?
As long as the order has not shipped (usually within 24h), contact us as soon as possible: we do our best to change the address or cancel. Once shipped, the 14-day return takes over.
How do I use a promo code?
Enter your code in the dedicated cart field before going to payment. The discount applies immediately to the subtotal.
Shipping
What are the delivery times?
Dispatch within 24-48 working hours, then 2 to 4 working days with Colissimo, 1 to 2 days with Chronopost, 3 to 5 days at a pickup point (mainland France).
Is delivery free?
Yes, from €49 of purchase in mainland France. Below that, costs start at €3.90 (pickup point) and are shown before you confirm.
Do you deliver outside France?
Yes: Belgium, Luxembourg, Spain, Germany and Italy (3 to 6 working days). The exact costs are shown when you choose your address.
How do I track my parcel?
An email with the tracking number is sent at dispatch. Detailed tracking is also available in “My orders” if you have an account.
Returns & refunds
How long do I have to return an item?
14 days after receipt, no reason needed (right of withdrawal, art. L.221-18 of the French Consumer Code). The item must be unused, in its original packaging.
When will I be refunded?
Within a maximum of 14 days after we receive your return, to the original payment method. An email confirms each step.
What if my item arrives damaged?
Contact us with a photo: return covered 100% and priority reshipment (or refund), most cases are resolved within 48h.
Payment & security
Which payment methods do you accept?
Bank card (Visa, Mastercard, CB) and PayPal. Interest-free payment in 3 instalments is available from €50 of purchase (subject to acceptance by our payment partner).
Is payment secure?
Yes. Transactions are encrypted (TLS) and handled by our PCI-DSS certified providers with 3D Secure authentication. No bank details are stored on our servers.
Do prices include VAT?
Yes, all displayed prices include tax. The VAT applied is the rate in force on the day of the order.